Service Performance Indicator Definitions
The Performance Indicator Definitions (PIDs) provide an objective method to judge
Qwest's ability to provide wholesale services. The goal is to provide services to CLECs
in a manner that is either substantially the same as the level of service offered by
Qwest's retail operations, or that provides CLECs with a meaningful opportunity to
compete. PID Version 8.1 
(November 30,2004)
271 Performance Reports
Qwest provides state specific 271 performance reports on a monthly basis in PID
format. Qwest Wholesale Performance Results Reports are provided in support of
meeting the terms of Section 271 of the Telecommunications Act of 1996.
Qwest's Performance Assurance Plan ("QPAP")
Qwest's Performance Assurance Plan (QPAP), also referred to as the Performance
Assurance Plan (PAP), is a method to assure CLECs and regulatory bodies of Qwest's
commitments to performance in key areas as determined by the Performance
Measurements (PIDs). It has been prepared in conjunction with Qwest's application for
approval under Section 271 of the Telecommunications Act of 1996 (the "Act") to offer
in-region long distance service. QPAP (Fourth Amended Exhibit K, November 30,
2004)
Qwest is in conformance with parity standards when the service Qwest provides to
CLECs is at parity to that which the company provides to its own retail end-users. Parity
standards, based on statistical scoring, compares Qwest's performance provided to
CLECs with Qwest's performance provided to it's retail end-users. For performance
measurements that do not have Qwest retail comparatives, then non-statistical
benchmark standards are used.
Qwest's Statement of Generally Available Terms and Conditions ("SGAT")
Qwest's Statements of Generally Available Terms and Conditions for Interconnection,
Unbundled Network Elements, Ancillary Services and Resale of Telecommunications
Services, as filed with the Utah Public Service Commissions (Qwest Utah SGAT
Seventh Revision, November 30, 2004).
Multi-State QPAP Audit
The QPAP requires that periodic audits of Qwest performance measures be conducted,
and the Regional Oversight Committee ("ROC") has approved a resolution for a multi-state
collaborative QPAP audit. The Division, in conjunction with other state staff
members, is in the process of working to hire an independent auditor. (Request for
auditor) .
QPAP Aggregate Payment Reports
This page contains QPAP Payment Reports and reflects payment information based on
Performance Results in accordance with the provisions of the QPAP and associated
reporting requirements. (September Payment Report).
Long-Term Post-Entry Administration ("LTPA")
The Division works as part of a multi-state collaborative consisting of state commission
staffs, Qwest, and participating competitive local exchange carriers to develop, audit,
and monitor wholesale performance results and performance indicator definitions
("PIDs) as part of Qwest's post-entry performance plan, also called long-term PID
administration ("LTPA"). Qwest currently has posted, on the company's web site a link
for requests to modify PIDs: http://www.qwest.com/wholesale/results/index.html
